Shipping and Returns Policy

For any product or shipping related queries please contact


SUTRAM offers same day dispatch for orders placed before 12pm AEST. 

Orders within Australia are dispatched via Australia Post for a flat fee of $15. 

International orders are sent by DHL Express for a flat fee of $25 for New Zealand and $35 for the rest of the world. Sizing systems do vary internationally so please ensure you consult our size guide before placing your order. 

Typical shipping timeframes are as below. 

Australia: 2-6 business days, location dependent

New Zealand: 2-4 business days

Rest of the world: 3-5 business days 

Please allow additional time for rural deliveries.

If you have placed an order and wish to track your package you can do that here.


There are no exchanges, returns, or refunds on any products purchased at discount or on sale. 

We hope you will love your SUTRAM products. Should you wish to return or exchange your order, we offer exchanges or refunds for full priced items within 30 days from the date of purchase. Returns and exchanges will incur a $10 restocking fee per unit. 

To be eligible, items must be delivered back with their original packaging with tags attached and must not have been slept in or washed. If items have been opened from their packaging, there will be a further 10% restocking fee deducted from your refund. 

Please contact at if you wish to arrange a return.

SUTRAM reserves the right to refuse returns. If your item is not accepted, it will be returned to you. Shipping and handling are non refundable unless the item is deemed faulty following inspection. 

Note: We are unable to process returns for orders made through one of our stockists - these should be directed toward their original place of purchase.